Refund policy

Return/Exchange/Refunds Policy

  • We only accept exchanges in case you receive any damaged/defective products (Complete unboxing 360-degree video required from opening the package to end in order to consider). If the same product ordered is out of stock/not readily available with us, a return would be considered and we shall issue a refund.
  • Only photos of defects will not be considered, and no exchange/return will be entertained after 24 hours of delivery, due to any reason.
  • ⁠Pick-up facility for exchanges/returns is not available. The responsibility to courier the product back to us lies upon you; we will only bear courier charges up to ₹100.

How can I edit my order?
Unfortunately, once an order is placed on the website, it cannot be modified.

Refund Policy

Product Accuracy and Quality Checks

We strive to make our product listings as accurate and detailed as possible. All orders undergo multi-layer quality checks before dispatch to ensure they reach you in perfect condition.

Exchange Policy

Exchange Eligibility

  • Domestic Orders Only: Exchanges are applicable only for orders delivered within India.
  • Condition: Items must be unused, unwashed, and unworn, and must be returned with all original packaging and tags intact. (Complete unboxing 360-degree video required from opening the package to end in order to consider).
  • Time Frame: Exchange requests must be raised within 24–48 hours of delivery.

Exchange Process

  • Request Submission: Please contact us within the specified time frame via email or call us at +91-9971311824 / +91-9999974600. You may also submit your request through our website portal.
  • Reverse Pickup: Once the exchange request is approved and applicable fees (if any) are paid, our team will arrange a reverse pickup within working days.
  • Self-Shipping : Pick-up facility for exchanges/returns is not available. The responsibility to courier the product back to us lies upon you; we will only bear courier charges up to ₹100.
  • Quality Inspection & Dispatch: After receiving and inspecting the returned product, we will dispatch the replacement (product) within 7–10 working days.
    • Only one exchange per order is allowed.
    • If the requested size is unavailable, a Credit Note will be issued for the item value.

Refund Policy

  • No Returns or Refunds: We do not offer returns or refunds once products are sold and delivered. 
  • Sale Items: Products marked as ‘Sale’ or purchased using discount codes are non-returnable and non-refundable.

Cancellation Policy

Customer Cancellations

  • Prepaid and COD Orders: Orders can be cancelled within 24 hours of placement.
  • Request Method: Email us at bellabagswebsite@gmail.com or call +91-9971311824 / +91-9999974600

Bella Bags Cancellations

  • Reasons: Orders may be cancelled due to unavailability of materials, incorrect product listings, or suspected fraudulent transactions.
  • Refunds: For prepaid orders cancelled by Bella Bags, the full amount will be refunded to the original payment method or registered bank account. Customers will be notified via email.